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Frequently Asked Questions (FAQ)

1. How are your cards dispatched?

All cards are carefully packed in a protective envelope and sent First Class via the Royal Mail.

2. Do you charge for Postage and Packaging?

No. The cost of postage and packaging is included within the cost of the card.

3. Can I place an order if I live outside the UK?

Not at the moment. Hopefully this is a facility that will be added soon.

4. How quickly can you dispatch my card?

I will endeavour to dispatch your card to you as quickly as possible. However, since all of the cards are handmade, please allow 7 days for delivery.

5. How can I place an order?

You can place an order by adding your cards to your shopping basket and purchasing them online via PayPal. At the moment this is the only way to order cards.

6. How do I pay and is it safe?

You pay online through our secure PayPal interface. Yes, it is safe.

7. Can you personalise my card?

Yes. Any of the cards you see on the website can have a name and/or age added to them. Also, if you like a design but would like it in another colour then I can accommodate that. To do this use the 'Contact Us' page.

8. Are all of your cards handmade?

Yes. I design and make all of the cards myself. I do sometimes use bought embellishments to add to or enhance my designs.

8. How can I contact you?

To contact me use the 'Contact Us' page.

10. Can you send a card directly for me?

If you provide me with the Name and address of the recipient of the card, then I can write and send the card directly to them. Use the 'Contact Us' page to do this.

11. Do your cards come with envelopes?

Yes. All of the cards come with a matching envelope.

12. Is there a minimum order?

No. You can order as many cards as you like.

13. What is your refund policy?

If, in the unlikely event that you don't like the card[s] or are unhappy with your order, then please Contact us with a reason, so that we can ensure the same problem doesn't happen again. Then return the card[s] in perfect condition within 14 days of purchase. We will then refund your money.

14. What is a Bespoke card and how do I pay for it?

A Bespoke card is a card that I design for a specific person, based upon information given to me by you via the 'Bespoke Cards' page. Once I have made the card I will contact you via e-mail with an image of the card and an associated price. Once I have received confirmation from you that you are happy with the card, then you will need to return to the website and click on 'Bespoke card payment' and you will be directed to PayPal from there. As soon as I have confirmation from PayPal of your payment then the card will be dispatched.